Terms and Conditions

INTRODUCTION

Please read these terms and conditions carefully before using this Website (our “Site” or “Sites”) operated by Miratis Limited (“Miratis” “we” “us” “our”), Company Number: 7367362 and VAT Number: 100 6300 89 having our registered office at 145-157 St John Street, London, EC1V 4PY, UK.

By accessing or using our Website, you agree to be legally bound by these terms and conditions and any other rules posted on our Sites (collectively, the "T&C’s") as they may be modified and posted on our Site from time to time. If you do not agree to any change to these T&C’s, then you must immediately stop using our site. Any changes made after you have placed an order will not affect that order however, unless we are required to make the change by law. Please note that 'Website' means the Website located at www.miratis.com or any subsequent URL which may replace it.

If you have any other queries on how to use this Site, please phone 07812 059751 (Lines open Monday to Friday from 09:30 - 17:00). You can also email us with a brief outline of your question at info@miratis.com.

Details of procedures, products, services, prices, payment and delivery are displayed on our Website. If you choose to place an order, you will be given clear instructions on how to navigate our simple online order process and you will be required to provide us with your accurate personal details.

Please:

1. Read through these terms and conditions carefully before using this Website.

2. Print a copy for future reference.

3. Read our privacy policy section regarding your personal information.

If you have a comment, concern or complaint about a product or service you have purchased from us, please contact us via email at info@miratis.com 

 

ELIGIBILITY

To be eligible to purchase goods or services on this Website and lawfully enter into and form contracts on this Website, you must:

• if an individual, be 18 years of age or over; and

• register your real name, address, phone number, email address and any other details requested.

If you are under 18, please ask an adult to contract on your behalf. By offering to purchase goods and services, you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

 

ORDERS

All orders are subject to acceptance and availability. If any goods ordered are shown to be in stock but are not available, you will be notified by email and you will have the option either to wait until the item is available or to cancel your order. It is your responsibility to provide us with a valid email address so that we can contact you if necessary. Any orders placed by you will be treated as an offer to purchase the goods or services from us and we have the right to reject such offers at any time prior to acceptance.

We reserve the right to change any services, product prices, product specifications and availability at any time. All prices and descriptions supersede all previous publications. Furthermore, Miratis reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.

All product descriptions are approximate. It is important to remember that each of the items available to purchase from the Miratis website is handmade and therefore unique. As such the product may vary slightly from the image shown on the Website.

Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available. Furthermore, please note that some items show a lead time. Consequently if you order an item with a lead time you will be required to make payment at the time of your order for your purchase. Your rights regarding advance purchase are the same as those for any other purchase at Miratis.

Please note that items in your shopping basket are not reserved and may be purchased by other customers.

If you have seen a product that you like and would like it by a given date, please contact us at info@miratis.com and we will endeavor to help you.

You shall be responsible for ensuring the accuracy of the details provided on the order form and we will not accept an order unless all details requested on the order form have been entered correctly.

 

ORDER PROCESS

In order to make purchases through the Site, you will be requested to provide your personal details. Customers must provide their name, phone number, e-mail address and any other requested information as indicated. When ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are correct . Orders will only be accepted from persons over the age of 18. Orders may be accepted from persons resident outside the United Kingdom at the discretion of Miratis Limited.

By making an offer to purchase items on this Site, you authorise us to undertake credit checks and, if deemed necessary by Miratis, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to confirm your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

Moreover, you agree that Miratis may use Personal information provided by you in order to conduct anti fraud checks.

Please see our Privacy Policy for further information about how we use your data.

 

ACCEPTANCE OF YOUR ORDER

You acknowledge that any automated acknowledgment of your order that you may receive from us shall NOT amount to our acceptance of your offer to purchase goods advertised on the Website.

Unless you cancel your order, acceptance of your order and completion of the contract between you and Miratis will be completed when we email you to confirm the goods have been dispatched. Unless you have contracted with the Designer-Maker to make a customized item for you, in which case the contract for the item will be completed at the time of order and should you wish to cancel you will be liable for the full cost of that item. The sale contract is therefore concluded in London, England and the language of the contract is English.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock, or that you do not meet the eligibility criteria set out within the T&C’s.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the Site whether or not that product has been sold; removing, screening or editing any materials or content on the Site; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Each item purchased is sold subject to additional specific terms and conditions relating to that item including, without limitation, terms and conditions concerning estimated delivery times and any warranties. Please ensure that you read such additional terms.

We are entitled to refuse any order placed by you and will not be required to provide an explanation.



PAYMENT

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. Prices quoted are for delivery (in the case of goods) in the United Kingdom unless otherwise specified. Prices are in Pounds Sterling unless otherwise specified.

We reserve the right, by giving notice to you, the buyer, at any time before delivery or performance to increase the price of goods or services to reflect any increase in the cost to us, which is due to any factor beyond our control (such as without limitation, any foreign exchange fluctuation, significant increase in the costs of labour, materials or other costs of manufacture).

In the unlikely event of there being such an increase in the price of goods or services you, the buyer, shall be entitled to cancel the order at any time before delivery or performance.

In the unlikely event that the price or description of an item or service has been incorrectly advertised, we will contact you by email, telephone or post to ask whether you wish to proceed with your order with the correct price or description. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. Unless we have already dispatched or commenced performance of your order, we will not be obliged to supply products or provide services at the incorrect price or based on an incorrect description.

Payment can be made by any major credit or debit card or through an electronic payment account as explained on the order form.

Payment will be debited and cleared from your account at time of making your order, before the dispatch of your goods or provision of the service to you.

By placing an order, you, the buyer, consent to payment being charged to your debit/credit card account or electronic payment account as provided on the order form. Title to the goods will pass to you, the buyer, on delivery of the goods.

We will issue you with an electronic receipt to your email address once the goods have been dispatched.

When you pay for your order by credit or debit card, we carry out checks or 'authorisations' with the card issuer for security reasons. Should any problems occur with the authorisation of your card, we will contact you with further details

Payment can be made by Visa, Visa Electron, MasterCard, American Express, Delta, and Maestro debit cards and any other methods which may be clearly advertised on the Site from time to time. Payment will be debited and cleared from your account upon dispatch of your order. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to Miratis, we will not be liable for any delay or non-delivery.

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

All credit card transactions on this site are processed using Barclaycard, a secure online payment gateway that encrypts your card details in a secure host environment.

The price of a product displayed on the Site at the time the order is accepted will be honoured, except in cases of evident error.

 

DELIVERY

Goods will be delivered to you, the buyer, at the address provided by you when you place an order. We can only deliver to the address that is the billing address of your credit/debit card.

Goods requiring a signature must be signed for by an adult aged 18 years or over on delivery.

You will become the owner of goods you have ordered when they have been paid for and delivered to you.

Any dates quoted for delivery of goods are approximate only and we shall not be liable for any delay in delivery of goods however caused. If, however, we are unable to deliver your goods by the date quoted for delivery, you, the buyer, shall be entitled to cancel the order at any time before delivery takes place, unless the item ordered is a custom made item ordered to the purchaser’s specific requirements.

Please note that we aim to dispatch all orders within 48 hours. Estimated delivery timeframes are to be used as a guide only and commence from the date of dispatch.  "Delivered within" peiods refer to working days.

 

INSURANCE AND DELIVERY

It is at the discretion of the Designer-Maker as to which carrier they use. However, items are insured on each purchase during the time it is in transit until it is delivered to your specified delivery address. If we require a signature for any goods delivered, at the point that the item is signed for, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Miratis and transfer of responsibility in the same way.

 

RETURNS, CANCELLATIONS AND EXCHANGES

RETURNS

If you are not happy with your purchase for any reason, you can return it to us and we will refund you with the amount you paid for that item.  All that we ask is that you email us at sales@miratis.com within 7 days of receiving the order and return it within 14 days*.  We will send you a return code and return address. Write the return code on the outside of the packaging, and then return the product to the address stated on the returns email in unused condition and in the original undamaged packaging (or packaging of the same quality) for a full refund. We recommend using an insured delivery service such as Royal Mail Special Delivery. Please remember that until the goods are received by us and undamaged the responsibility for the goods remains with you. Please therefore ensure that the goods are insured whilst in transit. Returns must be made within 14 working days of delivery.

*Over the Christmas period i.e. for orders placed up until 25th December, all we ask is that you inform us by email by 5th January and return the product by 15th January.

You should allow up to 21 days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Return postage and packaging charges will not be refunded. This does not affect your statutory rights.

 

DAMAGED OR FAULTY GOODS

You must examine goods on arrival before signing for them. We will refund the full purchase price which is delivered in a damaged or faulty condition.

Alternatively, at your option, we will replace the item with the same or a similar product (subject to availability).

If a product is damaged or faulty, please contact us at once and no later than 7 working days of receipt, or of the fault developing, and we will arrange a refund or replacement as you request.

If you request a replacement, we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement, you can return it in accordance with our returns policy as outlined above.

Please allow 21 days from receipt by us of your item for your refund to be processed or replacement item dispatched.

We reserve the right to refuse to issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear. This does not affect your statutory rights.



INTELLECTUAL PROPERTY

The content of the Website is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the intellectual property rights in the material and content supplied as part of the Website shall remain with us or our licensors.

You may download or copy the content and other downloadable items displayed on the Website subject to the condition that the material may only be used for personal non-commercial purposes. Copying or storing the contents of the Website for other than personal use is expressly prohibited.

You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.

You further acknowledge that any other use of the material and content of this Website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

No licence is granted to you in these Conditions to use any trade mark of www.miratis.com or its affiliated companies.

Goods and services sold by us may be subject to copyright, trade mark or other intellectual property rights in favour of third parties. We acknowledge those rights.

We respect the intellectual property rights of others and we ask our Designer-Maker Sellers to do the same. If you believe that any of your intellectual property rights have been infringed on the Site, please let us know by email at info@miratis.com.

 

WEBSITE

We attempt to ensure that the information available on the Website at any time is accurate. However, we will not be held liable for any errors or omissions. We use all reasonable endeavours to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

Products, services, prices and offers are only valid at the time they are published on our Website. All images should be used only as a guide or representation of the item.

All drawings, images, descriptive matter and specifications of goods and services on the Website are for the sole purpose of giving an approximate description of the goods and services.

We may also change, suspend or discontinue any aspect of the Website, including the availability of any features, information, database or content or restrict access to parts or all of the Website without notice or liability.

We reserve the right to:

a) modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

b) change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.

You may not use the Website for any of the following purposes:

  • disseminating any unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material;
  • transmitting material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise;
  • breaches any relevant laws, regulations or code of practice;
  • gaining unauthorised access to other computer systems;
  • interfering with any other person's use or enjoyment of the Website;
  • breaching any laws concerning the use of public telecommunications networks;
  • interfering or disrupting networks or websites connected to the Website; and
  • making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

We reserve the right to refuse to post material on the Website or to remove material already posted on the Website.

 

LIABILITY AND INDEMNITY

Notwithstanding any other provision in the Conditions, nothing in these Conditions will affect or limit your statutory rights; or will exclude or limit our liability for death or personal injury resulting from our negligence.

The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade custom.

You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.

We will use reasonable endeavours to verify the accuracy of any information on the Website but make no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the Website or that it will be timely or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or bugs. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website and we accept no liability of any kind for any loss or damage from action taken in reliance on material or information contained on the Website.

We will use all reasonable endeavours to carry out our obligations within a reasonable period of time but will not be liable to you, the buyer, for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in breach of these Conditions by reason of any delay in performing, or any failure to perform, any of its obligations in relation to these Conditions, if the delay or failure was due to any cause beyond our reasonable control.

We will not be liable, in contract or tort (including, without limitation, negligence), or in respect of pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses suffered or incurred arising out of or in connection with the provision of any matter under the Conditions.

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Conditions by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your Personal Information with your authority.

This clause does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

 

FORCE MAJEURE

We shall have no liability for delays or failures in delivery or performance resulting from force majeure, including but not limited to, war, demands or requests of Government authorities, strikes, shortages of labour, fuel, power, raw materials, late or defective performance or non-performance by suppliers, transportation disruptions, inability to ship or other causes, beyond our reasonable control.

 

REGISTRATION

You warrant that:

  • the personal information which you are required to provide when you register is true, accurate, current and complete in all respects;
  • you are not impersonating any other person or entity and
  • you will notify us immediately of any changes to your personal information by emailing or telephoning our customer service representatives.

 

PRIVACY POLICY

You can find full details of our Privacy Policy here.

 

THIRD PARTY RIGHTS

Except for our affiliates, directors, employees or representatives, a person who is not a party to these Conditions has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

 

EXTERNAL LINKS

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for:

  • the privacy practices of such websites;
  • the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources; or
  • the use which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

 

OVERSEAS ORDERS

We can ship overseas subject to extra shipping or postage costs. Please contact us at sales@miratis.com if you would like to order from us, providing details of the itemthat you wish to buy and your delivery details.

If you do order products from Miratis for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that products offered for sale by Miratis.com are directed solely at UK residents. Miratis Ltd and its Designer-Makers make no representation that any products sold through this website are appropriate or available for use outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

 

GOVERNING LAW AND JURISDICTION

The Website is controlled and operated in the United Kingdom.

The Conditions will be governed by the laws of England and Wales and you irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales.

If any provision of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provision in question will not be affected.

This Website, any content contained herein and any contract brought into being as a result of usage of this Website are governed by and construed in accordance with law of the jurisdiction specified in the clause below and the parties to any such contract agree to submit to the exclusive jurisdiction of the courts as specified. All contracts are concluded in English. These terms and conditions do not affect your statutory rights.

 

FEEDBACK

 General comments are welcome and such comments or indeed any complaints about the Site should be email to info@miratis.com