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Shipping & Delivery

UK Free

Next day delivery is available for orders placed before 2pm the day before delivery is required.

Europe £20.00

International £25.00

UK FREE DELIVERY 

1.  Please see "Delivered in" as a guide to delivery dates, please note that delivery days are working days.   The Designer will advise you when your item has been dispatched.    

2. If the item that you ordered isn’t what you had hoped, then please return it.

3. Most items are sent using Royal Mail Special Delivery*.  For items sent using Special Delivery, they will need to be signed for in person.   All of our deliveries are insured.

Further Information

*Most items are delivered using Royal Mail Special Delivery and require a signature. Some items will be sent using standard mail or other courier services.   In the event that we do request a signature, please use an alternative address for delivery if you are not going to be available to sign for the package.  If you are not present at the time of delivery, a card will be left giving you the option to have the item delivered at a later date; or collected from your local post office.

We are unable to redirect orders once items have been dispatched.

For last-minute purchases, please contact Miratis on info@miratis.com or call 07812 059751 and we will do our very best to delivery within specific time frames.

Delivery times are provided as guidelines only, and are subject to the items being available and payment authorization.  Occasionally, we may need to contact you to carry out security checks – please therefore ensure that we have the correct phone number or it may delay your order   


INTERNATIONAL DELIVERY

Please add a further 4 working days to delivery dates shown.

Transactions are processed in pounds sterling.

Please note that customers, or the addressee, may be required to pay import duties and local sales taxes on receipt of goods incurred in the country of destination.  Please be aware that these are the responsibility of the customer.
I'm afraid Miratis are unable to advise the amount these duties and/or taxes may be.

Delivery times are provided as guidelines only, and are subject to the items being available and payment authorization.  Occasionally, we may need to contact you to carry out security checks – please therefore ensure that we have the correct phone number or it may delay your order   

Products offered for sale by Miratis.com sellers are directed solely at UK residents.  If you choose to purchase from the Miratis site from locations outside of the UK, or for delivery outside of the UK, then you are responsible for compliance with all applicable local laws. 


Returns & Exchanges

RETURNS

To make a return over the Christmas period, please notify customer care of your wish to return the item(s) to returns@miratis.com  by 5th January and we will provide you with a return number and return address.  Please then return the item by 15th January.

Please put the item in the original packaging and seal it securely.

Please return the item(s) to us by any secure means.  We recommend that you return the item using Royal Mail Special Delivery and check that the post includes full insurance for the item as you are responsible for the item until it reaches the maker.

You will be notified by email once your return has been received.

We recommend that customers check their item upon delivery before disposing of any original packaging as all items must be returned in their original condition

Miratis will not accept returns for any textile items, including millinery, that have been worn

In the event that the goods were damaged upon arrival please contact returns@miratis.com as soon as you receive the item

Commissioned items - i.e. items that you have ordered to be specially made as a commissioned item cannot be exchanged or returned under any circumstance. 

LATE RETURNS

You should contact Miratis at returns@miratis.com within 14 days of receiving your order. You should then return your item(s) within 14 days of receiving your package.

Returns outside these timeframes may be accepted at the discretion of Miratis.

EXCHANGES

If you would like to exchange your purchase for an alternative item, please contact us at returns@miratis.com, alternatively you can call us on call 0333 577 7360.  Exchange items can only be dispatched after the returned goods have been received and have undergone a quality control check.

Alternatively, you can purchase another item online and (subject to our receiving the original item in good order) we will refund your original item when it is returned to us.

Please note that the above stated timescales apply for returns ; however, you will incur any shipping costs for such exchanges.  To return an item to us for exchange, please follow the returns process set out above.

RECEIVING A REFUND

Your refund will either be credited to the original purchaser's credit card and will include delivery costs for faulty items.

Please note card refunds may take up to 21 business days for your bank to complete, depending on their processing time. This can vary between card issuers; unfortunately this is outside of our control.

Further Information

All items are checked for any faults/damage before they are dispatched to customers

Should you receive an item that is not in perfect condition please contact us immediately.

Items should be returned in their original packaging to ensure they are adequately protected in transit. Presentation boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged.

For UK customers, Miratis prefer that items are returned to us via Royal Mail Special Delivery, however, you may return the goods by any secure means.  

Customers must ensure that items are protected and insured during transit. If you do chose to use a carrier that does not fully insure the items, please be advised that you are responsible for the goods until received by Miratis.   Miratis does not accept liability for items in transit.

For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure. Simply call 0333 577 7360. Alternatively, send an email to info@miratis.com with any questions you may have and we’ll be happy to help.

Frequently Asked Questions

How do I make a purchase?

The images show a previously made item that will be very similar to the product that you order. However, there may be slight variances in design, measurements, finish and colour, as to be expected with individually made handcrafted pieces.

Shopping at Miratis is straightforward:

If you are looking for a specific item such as a vase, choose from CERAMICS, GLASS, METAL... and use the drop down menu to look for what you are looking for. You can also shop by searching for a designer.

Once you have found an item, click on the 'ADD TO BASKET’ button underneath each item. 

 Review the items in your basket by clicking the BASKET' link at the top of the page. You can use the 'REMOVE FROM BASKET' link to delete items from your basket. 

 Click on 'PROCEED TO PURCHASE' to complete your order.

You will be taken to the Barclaycard payment gateway where you will be asked for your credit card details

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These items are handmade, can I expect them to be identical to the product image?

The images show a previously made item that will be very similar to the product that you order. However, there may be slight variances in design, measurements, finish and colour, as to be expected with individually made handcrafted pieces.

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How are the items packaged?

We will endeavour to wrap your item in the bespoke Miratis wrapping. Some items are too large and we will not be able to place them in a white Miratis box, however, they will be wrapped in our tissue paper etc.

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What terms apply to Gift Vouchers

Gift Vouchers can be exchanged for products online at www.miratis.com. Gift Vouchers cannot be exchanged or refunded for cash. Gift Vouchers can be used towards the purchase of goods at a higher price than its face value upon payment of the difference. Miratis is under no liability for replacement or refund should vouchers be lost, stolen, damaged or destroyed whether they have been redeemed or not. Furthermore, we reserve the right to refuse any vouchers that have been modified, damaged or defaced. Gift Vouchers are only valid with a unique serial number on the reverse.

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Do I need to set up an account to place an order?

No, you can shop Miratis without creating an account.
However, register with us and you'll be able to enjoy the following benefits through your Miratis account: • Review past purchases • Save your address and card details so you can shop even quicker next time • Manage your account details, address book and email preferences • Receive updates on our latest designers and rangesTo create an account, simply click on 'Sign in' and then 'Register now' to fill in your details.

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I’ve forgotten my password, what should I do?

If you have forgotten your password, click here and follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. For security reasons we are unable to send your password via email.

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How do I know if an item is in stock?

Items that are in stock will be indicated on the website unless a lead time is displayed. Please note that even if an item is in your basket, it can still be bought by another customer until you have completed your order.

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What method of payment does Miratis accept?

We accept American Express, Visa, MasterCard, Delta, and Maestro credit and debit cards.

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What currency will I be billed in?

Miratis takes payment in British Pounds.

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Does Miratis deliver to multiple addresses?

Unfortunately, you may only ship to one address per order.

For items that you would like to be delivered to multiple locations, you will need to place separate orders for each address.

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What packaging will my order be delivered in?

Your order will be delivered to you in our signature white boxes. However, large items and those that do not fit into our standard boxes will be delivered in unbranded secure packaging. Hats and fascinators will arrive in unbranded hat boxes.  We are only able to include one box per order.  

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Is my package insured?

All items are insured against loss and accidental damage whilst in transit from the maker to the delivery address.  Once your items have been delivered to the specified delivery address and, where required signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for it that you are accepting a damaged box.

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Do I need to sign for my order?

Due to the high value of the items that we sell, for many products we require proof of delivery.  Your confirmation of dispatch email will indicate whether a signature is required.   For high value items we are unable to authorise packages to be delivered without a signature.

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Can I change my delivery address once my order has been dispatched?

Once your items have been dispatched we are unable to redirect your order.

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Will all of my items arrive in a single delivery?

If you make an order from the same Designer-Maker then your order will arrive as a single delivery, unless there is a lead time on some of the items, in which case you will be asked if you would like a split delivery.

If, however, you have ordered items from produced by different Designer-Makers, these items will arrive as separate deliveries as they will be coming to you directly from the Designer-Maker

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Can I add items to an existing order?

Unfortunately, it is not possible to combine orders or add items to an existing order. If you have made an order with a single Designer-Maker and you wish to add to that order and would like all your items to be delivered together, please contact customer services at info@miratis.com, we will try our best to combine the order. If it has not been dispatched, unfortunately we cannot change the destination of the order.

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How will I know that you have received my order?

After you place your order, you will be sent an email confirming that your order has been received.

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When will payment be deducted?

Your card will be debited at time of order. In the rare instance that any of the items you have ordered cannot be fulfilled, we will contact you and refund your credit card the value of the unavailable item.

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Can I track my order?

Most of our packages are dispatched using Royal Mail Special Delivery and a tracking number will be indicated on your dispatch email.

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Where is my order?

Please refer to "delivered within" timeframes as a guide to when you will receive your order.  These refer to working days. We aim to dispatch all items that are in stock within 24 hours, however this is not always possible. Estimated delivery times are to be used as a guide only and commence from the date of dispatch.Once your order has been dispatched, you will receive email confirmation that your items have been dispatched and an estimated delivery date. This will usually be the next day.

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How do I return or exchange an item?

Please see returns and exchanges above

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Will I be refunded in full for my order?

Your refund will be credited to the original purchaser's credit card.

If your order has been outside the UK, Miratis will only refund the item price, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs office directly.
Please note that it can take up to 20 days for the refund to appear in your account.

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Is my personal information shared with anyone else?

Miratis takes your privacy very seriously.  We keep your personal information private and confidential and under no circumstances sell your details. However, occasionally, we may need to share your details with a credit reference agency to verify your order.

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Privacy & Security

This privacy policy sets out how Miratis Ltd uses and protects any information that you give Miratis Ltd when you use this website.

Miratis is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Miratis may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 December 2010.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail
  • We may use the information to customise the website according to your interests

 Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@miratis.com

 We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us at info@miratis.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.